Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers

By: Spector, Robert

Price: $3.00

Quantity: 1 available

Book Condition: Good


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In Anytime, Anywhere, Robert Spector showcases the pioneering efforts of a dozen companies who are now increasing market share by combining the best of both physical and virtual worlds. From Wells Fargo to Powell's Books to the San Francisco Giants, companies in every industry are discovering that "seamless service"-integrating all elements of the customer experience with consistent messages and execution-offers a competitive edge that technology alone can never achieve.Packed with practical advice and colorful, in-depth stories from the front lines, Anytime, Anywhere shows any business how to meet, and exceed, the expectations of customers through all points of contact.

Title: Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers

Author Name: Spector, Robert

Categories: Customer Service,

Publisher: Basic Books:

ISBN Number: 0738208035

ISBN Number 13: 9780738208039

Binding: PAPERBACK

Book Condition: Good

Seller ID: Z0738208035Z3

Description: 0738208035 Bumped and creased book with tears to the extremities, but not affecting the text block and a remainder mark to one edge - Good